Our expertise
Rapporta delivers training and coaching in business communication skills, client management, personal impact and goal setting. Here are some of our areas of expertise:
Consultative Selling Skills and Key Account Management
Sales Process
Building Credibility
Building Rapport
Personal Impact
Body Language
Understanding Customer needs, wants and motivations
Questioning Technique (and advanced QT)
Sales Presentations
Handling Objections
Price-handling
Decision making process
Cold Calling
Key Account Management
Negotiation Skills
Effective Meetings
"From a company perspective, we achieved our two main objectives (for the programme). The feedback I have had from our staff has been positive too, in that they believe the sessions will help them improve their communication skills both at work and socially as well."
Tracy Ellesmere, Director, Analyst Financials |
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Executive Coaching
Presentation & Public Speaking
Personal Impact
Leadership Skills
Stategic Planning
Body Language
Voice, Speech and Powerful Phraseology
Influencing Skills
Effective Meetings
Planning Skills
Coaching and Management Skills
Leadership Skills
Strategic Planning
Presentation Skills Training and Coaching
Preparation
Audience Considerations
Personal Impact
Body language
Logistics and Practical details
Structure
Key Message Clarity
Delivery – energy, impact
Visuals – impact, clarity
Neuro-Linguistic Programming
Neuro-Linguistic Programming (NLP) is a synthesis of cognitive and behavioural psychology and is based on modelling; the ability to detect and utilise patterns for “what works”, or how people excel in any field, and teaching these communication and behavioural patterns to others.
Neuro – refers to the mind and how it organises our life
Linguistic – refers to how the use of language affects us
Programming – how our behaviour is programmed by the way we process information
The application of NLP techniques in training and coaching ensures greater involvement and engagement, which helps to effect positive change for improved outcomes.
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