Management and Leadership Coaching

"I first started working with Rapporta when I joined Global Refund, having moved from Coca Cola Enterprises, in October 2000. I found that we share similar values with regard to the importance of client communication and service, and the Customer Communication programmes we developed were very well received. One of my biggest projects in 2002 was to support a management feedback process for conducting one-to-one meetings with all staff. Rapporta provided excellent general guidelines and coaching for this, as well as a tailored Management Communication skills programme to develop and support all our managers' specifically in this area."
Lisa Hall, Manager of People Development and Customer Services, Global Refund (UK) Limited

"I have renewed confidence and self-belief, and just as importantly, for the business, the adjustment to my personal style means people now listen to me, because they know our discussion will be important. It was clear, sensible coaching, delivered in a simple, motivational manner."
David Clements, International Director of Marketing, Tesco

"With executive coaching you achieve so much you forget how far you’ve come, and the benefits go beyond the workplace. That makes it incredibly good value for money."
Keith Jones, Head of Internal Audit, Skandia Insurance Group

"I found the coaching sessions that I had earlier in the year immensely useful.
I think we are all getting benefit from them (me personally and professionally, and more importantly Global Refund as a business). They have had a very real and positive impact on the way I work and the way I manage customers, colleagues and relationships."
William McMullan, Key Account Manager, Global Refund (UK) Limited

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